Hey Roots Crew!
We’re switching our member administration platform from Zen Planner to PushPress™.
We’re making this variation to handle the gymnasium extra effectively, present the perfect member expertise for you day by day, and to remain on the forefront of know-how that helps your time within the gymnasium.
With this variation, most of your day by day actions, comparable to signing up for sophistication and checking in upon arrival, will stay the identical.
Just a few issues will change:
Improved reliability for a extra seamless consumer expertise throughout sign-up, check-in, and day-to-day!
We’ll have our personal app – The CrossFit Roots app! On this app, you’ll handle your reservations, replace profile info when wanted, and see your attendance historical past.
Extra environment friendly class administration. You’ll be capable to customise how far prematurely you could be notified to roll off a waitlist.
Moreover, please be aware the next updates to your membership settlement:
With this variation, we are able to not supply zero processing charges for ACH customers. Every transaction processed with an ACH account will incur a 1.25% processing charge (versus the three% processing charge for bank card transactions).
We are going to proceed utilizing SugarWOD for exercise monitoring; nevertheless, you have to to handle all reservations within the CrossFit Roots app.
We are going to proceed to not require membership contracts. Going ahead, all membership cancellations would require a 30-day discover.
This transition will happen over the following few weeks. You’ll start making reservations within the new app on Sunday, Could twenty fifth, for courses beginning Sunday, June 1.
ACTION NEEDED: Anticipate an e-mail from the brand new system requesting you to arrange and confirm the prevailing info we have now on file for you. The topic line will probably be “Motion Wanted – CrossFit Roots Migration Request.”
This e-mail will probably be despatched on Monday, Could sixth.
Please open this e-mail to replace your account info. When you have any questions, don’t hesitate to ask; you possibly can all the time catch us on the store or e-mail [email protected].
Thanks on your continued help of our staff and our small enterprise.
Cheers,Nicole and Eric
