Yup, you learn that proper. Canyon Bicycles’ prospects can now get licensed service for his or her bikes at REI. Why REI Co-op? Nicely REI is likely one of the nation’s largest specialty outside retailers and client cooperatives. So it is smart that Canyon would select REI to develop and strengthen its current service community.
Don’t Fear, There Will Be Coaching
With a purpose to ensure that Canyon prospects have the very best expertise at REI outlets, the 2 manufacturers are working collectively to supply the very best service. Come 2025, greater than 190 REI “bike store” areas throughout the nation might be skilled and licensed as Canyon-authorized service companions.
Based on the press launch, REI prospects in addition to Canyon bicycle homeowners will profit from the next:
Elevated native service protection: Handy entry to skilled service at a community of trusted REI areas throughout the U.S.
Professional mechanic providers: REI’s expert and licensed mechanics can service all Canyon fashions, together with street, gravel, mountain bike, and e-bikes.
Seamless course of integration: REI can simply assist prospects by way of superior customer support processes. Similar to body guarantee claims and crash replacements.
What Canyon Says:
Straight from the Press Launch:
“At Canyon, we’re dedicated to offering distinctive experiences all through the client journey,” says Jaclyn Mayer, Canyon’s Senior Director of Buyer Expertise. “Working with REI permits us to dramatically develop our service ecosystem, making it simpler than ever for our U.S. prospects to entry high-quality upkeep, service, repairs, and small components“.
What REI Says:
“REI is worked up to welcome Canyon service into the co-op, a model famend for its progressive and high-performance bikes,” says Alicia Applegate, REI common supervisor for motion sports activities. “This collaboration permits us to additional elevate our industry-leading store service advantages to our members and supply Canyon bike homeowners with distinctive service“.
Absent from the press launch was any point out of REI promoting Canyon bikes, components, or equipment. For now, it’s service solely. Although it looks as if this service partnership could also be laying the groundwork for a larger partnership sooner or later – may we see Canyon Bikes in an REI showroom within the close to future? We’ll have to attend and see.
Each bike owner can have their bike serviced at certainly one of REI’s “bike outlets” if they want. However, these which are members of the Co-op, will obtain 20% off their service as a part of their lifetime advantages.
You’ll be able to go to right here to seek out your nearest licensed service accomplice.
Take a look at extra particulars beneath.
Canyon.com
REI.com
