Greater than 2 hundred of the best Venues, Groups and People from lots of the main Resorts and Golf equipment throughout the UK and Eire got here collectively, as 59club UK recognised their absolute best customer support suppliers of 2023. Because the 14th annual celebration of service excellence, descended on the enduring Titanic Lodge in Liverpool on February twenty ninth, 2024.
59club’s prestigious accolades are decided by scores collected from their neutral thriller buying audits, which evaluates the expertise afforded to Company, Membership Members and Potential Members all in accordance with 59club’s goal benchmarking standards.
With awards spanning 18 classes, that recognise service excellence throughout all areas of the hospitality enterprise – together with administration, gross sales, service, operations, retail, spa, golf course, plus meals and beverage – 59club proceed to honour the perfect performances no matter venue measurement, scale and profile, by segmenting the primary particular person accolades into 3 classes primarily based on a venues common inexperienced charge charge.
Will Hewitt, Basic Supervisor of 59club UK, commented; “There are numerous components which affect the flexibility to ship nice service constantly, and it’s subsequently important that we have a good time those that go above and past to take care of their Members and Company. It’s massively satisfying to see a lot of first-time award winners and nominees, however I even have deep admiration for the venues and people whose names are up in lights yr after yr, clearly illustrating their ardour and dedication for what they do.”
The flag was flying excessive for Eire after each Ballybunion and Mount Juliet collected the coveted and highest prized title of the night; specifically the “Final Member Membership” and “Final Resort” of the yr respectively, with Eddie Devane including to Mount Juliet’s success after being named one of many Meals and Beverage Managers of the Yr.
A number of winner: The Belfry, noticed Chris Reeve named Golf Supervisor of the Yr, Angus Macleod, Greenkeeper of the Yr, and Chris Rippon made it a hattrick for the resort when he collected the Main Golf Gross sales Expertise award.
Branston Golf and Nation Membership loved a double-dose of celebrations after each their Leisure Membership Staff & Golf Membership of the Yr claimed the Staff of the yr crystalware.
Jack Heginbotham and Glenn McNaughton each of Lengthy Ashton Golf Membership claimed the Golf Retail Supervisor and Meals and Beverage Supervisor of the Yr award respectively – Glenn retaining his crown for an unbelievable fifth consecutive yr.
In the meantime, Ian Orrell and his group at Wychwood Park had been additionally celebrating after successful Golf Supervisor and Golf Operations Staff of the Yr.
Particular point out should be reserved for Matt Aplin, Golf Course Supervisor at Goring and Streatley, who fought off extremely fierce competitors to be named a Greenkeeper of the yr for an astounding sixth consecutive yr.
The ceremony culminated with the presentation of 59club’s Gold, Silver & Bronze Flag Designations – The final word recognition for golf equipment & resorts who attempt to ship one of the best amenities and repair providing to their Members and Company.
Along with 59club’s UK & IRE Awards Occasion, the worldwide Buyer Service Administration Specialists, will host six further ceremonies throughout 2024 – which began within the UK, earlier than heading off to Europe, MEA, Asia, USA and Canada, earlier than lastly ending their annual celebrations in Australia – as 59club proceed uniting the world of golf & hospitality round their dedication to ship customer support excellence.
For 59club operations worldwide see https://www.59club.com/
A full checklist of award winners from the 2024 Service Excellence Awards are featured beneath:
(the place there are teams, the winners are listed in alphabetical order)
Main Spa Expertise: Eden Corridor
Main Particular person Company Golf Day Gross sales Efficiency: Chris Rippon (The Belfry Resort)
Main Particular person Golf Membership Gross sales Efficiency: Pamela Neeson & Hamish Mills (Cameron Home)
Golf Membership Gross sales Staff of the Yr: Branston G&CC
Main Particular person Golf Gross sales Efficiency: Brad Cannings (Macdonald Resorts)
Main Particular person Leisure Membership Gross sales Efficiency: Becky Chard (The Vale Resort)
Leisure Membership Gross sales Staff of the Yr: Branston G&CC
Meals & Beverage Supervisor of the Yr:
Inexperienced Charge Over £131: Eddie Devane (Mount Juliet)
Inexperienced Charge £130 – £61: Danielle Jones (Newport GC)
Inexperienced Charge £60 & Underneath: Glenn McNaughton (Lengthy Ashton GC)
Golf Retail Supervisor of the Yr:
Inexperienced Charge Over £131: Simon Hilliard (The London Membership)
Inexperienced Charge £130 – £61: Andrew Crerar (Panmure GC)
Inexperienced Charge £60 & Underneath: Jack Heginbotham (Lengthy Ashton GC)
Greenkeeper of the Yr:
Inexperienced Charge Over £131: Angus Macleod (Belfry – Brabazon course)
Inexperienced Charge £130 – £61: Mike Bush (St Mellion Property)
Inexperienced Charge £60 & Underneath: Matt Aplin (Goring & Streatley GC)
Golf Operations Staff of the Yr:
Inexperienced Charge Over £131: JCB G&CC
Inexperienced Charge £130 – £61: Golf at Goodwood
Inexperienced Charge £60 & Underneath: Wychwood Park
Golf Supervisor of the Yr:
Inexperienced Charge Over £131: Brad Gould (The Grove)
Inexperienced Charge £130 – £61: Chris Reeve (The Belfry Resort – PGA Nationwide)
Inexperienced Charge £60 & Underneath: Ian Orrell (Wychwood Park)
Bronze Flag Resort 2024
Belton Woods Lodge, Spa & Golf Resort; China Fleet; Slaley Corridor Lodge, Spa & Golf Resort; The Vale Resort
Silver Flag Resort 2024
Barnham Broom; Bowood Lodge; Spa & Golf Resort; Cameron Home; Carton Home; Slieve Russell; St Mellion Property; The Mere Resort & Spa
Gold Flag Resort 2024
Fairmont St Andrews; Foxhills Membership & Resort; Gleneagles; Mount Juliet Property; Rockliffe Corridor; The Belfry Lodge & Resort; The Grove
Bronze Flag Members Membership 2024
Essendon Golf Membership; Goring & Streatley Golf Membership; Hickleton Golf Membership; North Foreland Golf Membership; Redditch Golf Membership; Richmond Golf Membership; Royal Winchester Golf Membership; Teignmouth Golf Membership; The Astbury; West Herts Golf Membership
Silver Flag Members Membership 2024
Branston Golf & Nation Membership; Clevedon Golf Membership; Edgbaston Golf Membership; Filton Golf Membership; Harpenden Golf Membership; Hollinwell; Ladybank Golf Membership; Moor Park Golf Membership; The Kendleshire
Gold Flag Members Membership 2024
Ballybunion Golf Membership; Conwy Golf Membership; Dunbar Golf Membership; Frilford Heath Golf Membership; Golf at Goodwood; Gullane Golf Membership; Hanbury Manor, Marriott Lodge & Nation Membership; JCB Golf & Nation Membership; Lengthy Ashton Golf Membership; Newport Golf Membership; Panmure Golf Membership; Royal Dornoch Golf Membership; Royal Dublin Golf Membership; The London Membership; Woodsome Corridor Golf Membership
